Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and hk999 when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby.

Account eligibility appliesbKash, Nagad, Rocket payments coveredLocal law governs accessTerms updated without prior noticeApplies to all lobby sections
hk999 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How hk999 Handles Your Account and Data

We collect only the information needed to run your account — your registered mobile number, wallet details for bKash, Nagad or Rocket, and transaction history. We do not sell your data to third parties. Account security relies on OTP verification at login; if you receive an OTP you did not request, change your password immediately and contact support via live chat.

Data We Hold We store your registration details, wallet identifiers, and transaction records. You can request a summary of what we hold by contacting support through the account dashboard.
Account Security Every login triggers an OTP to your registered number. If your number changes, update it through account settings before your next deposit to avoid a locked wallet.
Data Retention We keep transaction and account records for as long as required by applicable regulations. Closed accounts are retained in archive for the period required, then deleted.
Requesting Changes To correct your registered details or request account closure, contact support via live chat or email. Wallet changes require re-verification before the next withdrawal.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account dashboard to ask about a specific clause, a payment dispute, or an account restriction under these terms.
Email Support Send a written query to our support address for formal term-related requests, account closure, or wallet verification questions that need a documented response.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet rules, withdrawal conditions, and what happens when an account is flagged for review.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach us through live chat from your account dashboard.

Access depends on your local law and the regions we currently serve. We do not confirm legality in any specific jurisdiction — check your local regulations before opening an account.

A breach may result in account suspension, cancellation of pending withdrawals, or permanent closure. We will notify you via your registered number or email where possible.

No. Withdrawals go back to the same bKash, Nagad or Rocket wallet used for the deposit. This is a security measure to protect your account from unauthorised transfers.

Contact support through live chat or email with your registered number. We will provide a summary of the data we hold on your account within a reasonable timeframe.

We may update these terms at any time. Continued use of your account after a change means you accept the updated version. Check this page periodically to stay current.

Change your account password immediately and contact support via live chat. Do not share the OTP with anyone — our team will never ask for it during a support session.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.