What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, phone number, and date of birth. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet
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identifier linked to that payment. We do not store your full mobile banking PIN or password; those stay inside your own wallet app. We also collect device and session data — your IP address, browser type, and the pages you visit inside the lobby — to
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keep your account secure and to detect unusual activity. If you contact our support team, we keep a record of that conversation. We hold this data only as long as your account is active or as required by applicable law in your jurisdiction. You can ask
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us to review, correct, or remove your personal data at any time by writing to our support channel. Availability of our services depends on local law and eligible regions, and our data practices follow the rules of those jurisdictions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.